Experience Quality Scale for Fitness Centers (EQSFC): Validity and Reliability Study

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dc.authorid0000-0001-8338-5927
dc.authoridDOĞAN, Mehmet/0000-0002-0373-0047
dc.contributor.authorSevilmis, Ali
dc.contributor.authorDogan, Mehmet
dc.date.accessioned2024-01-22T12:22:24Z
dc.date.available2024-01-22T12:22:24Z
dc.date.issued2023
dc.departmentKMÜen_US
dc.description.abstractThis study aimed to develop a valid and reliable tool for measuring the perceptions of quality of experience for fitness center members. The research was conducted with two different sample groups who are current members of fitness centers. A total of 317 (141 females, 176 males) fitness center members volunteered to participate in the explanatory and confirmatory factor analysis survey, and 250 (102 females, 148 males) fitness center members volunteered to participate in the criterion-dependent validity survey. For the validity and reliability studies for the scale, explanatory factor analysis, confirmatory factor analysis, criterion-dependent validity, Cronbach's alpha internal consistency, and composite reliability were used. As a result of the exploratory factor analysis conducted to indicate the structural validity of the scale, a five-factor scale with 17 items included in i) communication quality, ii) physical environment quality, iii) outcome quality, iv) access quality, and v) entertainment quality was identified, explaining 63% of the total variance. According to the analysis results for criterion-related validity, a statistically significant positive relationship was detected between communication quality (r=.422, p<.001), physical environment quality (r=.582, p<.001), outcome quality (r=.597, p<.001), access quality (r=.458, p<.001), entertainment quality (r=.697, p<.001) and satisfaction. The results indicate that the scale can be used as a valid and reliable tool to measure the quality of experience perceived by individuals concerning the fitness center where they are members. In addition, it is thought that this scale, which details the factors that influence the customer experience in fitness centers for the first time, will provide an important contribution to the literature.en_US
dc.identifier.doi10.2478/pcssr-2024-0006
dc.identifier.endpage83en_US
dc.identifier.issn2081-2221
dc.identifier.issn1899-4849
dc.identifier.issue1en_US
dc.identifier.scopus2-s2.0-85178025402
dc.identifier.scopusqualityQ1
dc.identifier.startpage70en_US
dc.identifier.urihttps://doi.org/10.2478/pcssr-2024-0006
dc.identifier.urihttps://hdl.handle.net/11492/7968
dc.identifier.volume102en_US
dc.identifier.wosWOS:001112753700001
dc.identifier.wosqualityQ3
dc.indekslendigikaynakWeb of Sceince
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSciendoen_US
dc.relation.ispartofPhysical Culture and Sport Studies and Researchen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.snmzkmusnmz
dc.snmzkmusnmz
dc.subjectcustomer experienceen_US
dc.subjectfitness centeren_US
dc.subjectscale developmenten_US
dc.subjectfitness consumeren_US
dc.subjectsports managementen_US
dc.titleExperience Quality Scale for Fitness Centers (EQSFC): Validity and Reliability Studyen_US
dc.typeArticle

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