Interpersonal versus institutional trust: consumers’ trust to sharing services and its impact on continuance intention

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dc.authorid0000-0003-1697-3483en_US
dc.contributor.authorEkici, Nezahat
dc.contributor.authorÖzbölük, Tuğba
dc.date.accessioned2023-01-03T06:25:45Z
dc.date.available2023-01-03T06:25:45Z
dc.date.issued2022en_US
dc.departmentKMÜ, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümüen_US
dc.description.abstractThe influence of trust on consumers’ sharing intentions is an essential topic in electronic commerce. However, research on interpersonal trust is very scarce. Therefore, this paper explores the impact of interpersonal trust on consumers’ continuance intentions to use sharing economy services. Another research question of this paper is how the impact of this trust differs by the service platforms, which offer different products to share (pet, car, and accommodation). For this purpose, we conducted an online survey on 252 users from three separate sharing platforms. Findings reveal that trust in peer and trust in product play a significant role in consumers’ continuance intentions regardless of platforms. Findings also show that disposition to trust indirectly affects the continuance intention of two platforms, which offer pet or car sharing. We found that trust in product affects continuance intention for car sharing. We also found that the effect of trust in peer on continuance intention for pet sharing platform is relatively strong. Revisiting the concept and measurement of trust in the context of sharing economy, this paper is regarded as an important contribution to an underexplored area.en_US
dc.identifier.citationEkici, N., & Özbölük, T. (2022). Interpersonal versus institutional trust: Consumers’ trust to sharing services and its impact on continuance intention. International Journal of Electronic Marketing and Retailing, 14(1), 87-106. doi:10.1504/ijemr.2023.127289en_US
dc.identifier.doi10.1504/ijemr.2023.127289
dc.identifier.endpage106en_US
dc.identifier.issn1741-1025
dc.identifier.issue1en_US
dc.identifier.scopus2-s2.0-85144362730
dc.identifier.scopusqualityQ3
dc.identifier.startpage87en_US
dc.identifier.urihttps://doi.org/10.1504/ijemr.2023.127289
dc.identifier.urihttps://hdl.handle.net/11492/6915
dc.identifier.volume14en_US
dc.indekslendigikaynakScopus
dc.institutionauthorEkici, Nezahat
dc.language.isoen
dc.publisherInderscience Publishersen_US
dc.relation.journalInternational Journal of Electronic Marketing and Retailingen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectAccommodation Sharingen_US
dc.subjectCar Sharingen_US
dc.subjectİnterpersonal Trusten_US
dc.subjectPet Sharingen_US
dc.subjectSharing Economyen_US
dc.titleInterpersonal versus institutional trust: consumers’ trust to sharing services and its impact on continuance intentionen_US
dc.typeArticle

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