The use of artificial intelligence and its ethical dimensions in public service provision

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dc.contributor.authorCandan, Hakan
dc.date.accessioned2025-03-20T09:41:04Z
dc.date.available2025-03-20T09:41:04Z
dc.date.issued2025
dc.departmentKMÜ, İktisadi ve İdari Bilimler Fakültesi, Siyaset Bilimi ve Kamu Yönetimi Bölümü
dc.description.abstractThe development in the field of science and technology has continued uninterruptedly since the existence of humanity. However, the last few centuries have witnessed a much greater acceleration in this regard. Especially in recent times, the development of information technology has become very dizzying. We are witnessing a period in which, in addition to the many physical tasks and operations that humans can perform, issues such as decision-making and process management can be performed by machines instead of humans. With this new understanding of information technology called artificial intelligence, it has reached a point where machines can do much better than humans, much faster and almost error-free compared to humans. Machines that can think and make the right decisions according to the circumstances have become an important part of human life. Naturally, public administrations have started to benefit from these developments in large numbers and diversity. Many public services have started to be provided by machines or robots operating with artificial intelligence. However, this indispensable level of artificial intelligence machines in human life has brought along some important problems that cannot be kept out of sight. The issue of ethics, which is one of these important problems faced in the provision of public services, constitutes the field of investigation of this study. In this context, the main ethical problems arising in the provision of public services are discussed, and some suggestions are made. © 2025 Nova Science Publishers, Inc. All rights reserved.
dc.identifier.endpage196
dc.identifier.isbn979-889530377-1, 979-889530339-9
dc.identifier.startpage183
dc.identifier.urihttps://hdl.handle.net/11492/10697
dc.indekslendigikaynakScopus
dc.institutionauthorCandan, Hakan
dc.institutionauthoridCandan,Hakan/0000-0001-9496-9784
dc.publisherNova Science Publishers
dc.relation.ispartofDigital Transformation in Public Administration: Issues and Perspectives
dc.relation.publicationcategoryKitap Bölümü - Uluslararası
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectArtificial intelligence
dc.subjectEthics
dc.subjectPublic service provision
dc.titleThe use of artificial intelligence and its ethical dimensions in public service provision
dc.typeBook Chapter

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